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Terms and Conditions

My Plumbers Cambridge respects your privacy and is committed to protecting the personal information you share with us. This statement describes how we collect and use your personal information that we may collect about you through the Site and from our communications with you.

Data Protection Laws

We are conscious of our legal responsibilities as a “data controller” and we support the principles of data protection reflected in the 1995 EU Directive on Data Protection and applicable national implementing legislation. We shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations.

Other Websites

There may be links from the Site to other websites. This privacy policy only applies to this site and not to any other website including any website linked from any part of the site. Accessing those third party websites or sources requires you to leave the site. We do not control those third party websites or any of the content they contain and you expressly acknowledge and agree that we are in no way responsible or liable for any of those third party websites, including, without limitation, the content, policies, failures, promotions, products, services or actions of those websites and/or any damages, losses, failures or problems caused by, related to or arising from those website. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each website that you visit.

How we obtain personal information about you

We may as a result of your interaction with our site and our communications with you hold and process personal information obtained about you.

The types of personal information we collect may include:

  • your name
  • your phone number
  • your email address
  • your address

How we collect and use non-personal information

Please note that when anyone visits any of the site, we automatically collect certain non-personal information such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g., Safari, Netscape, Internet Explorer) being used, and the domain name of the internet service provider.  We sometimes use the non-personal information that we collect to improve the design and content of the site and to enable us to personalise your experience.

What we do with your personal information

The personal information that you provide will be available to !var{CMS_COMPANY_NAME}var!, our affiliated companies and trusted third party service providers and contractors for the following purposes:

  • to process enquiries through the site
  • to register you for and send you newsletters
  • to conduct market research and business development
  • to provide you with information about products and promotions that may be of interest to you from ourselves
  • in connection with surveys related to our products and the site
  • any other purpose indicated at the time you voluntarily provide your personal information


We may from time to time use your personal information to send you automated email messages or marketing materials regarding our services and the services of third party suppliers, in each case with your prior consent.  These email messages may contain features that help us make sure you received and were able to open the message.

You may opt out of receiving such marketing email messages at any time, free of charge, by replying to the message with “unsubscribe” in the subject line, or by following the instructions in any marketing communication.

Disclosing your personal information

We may disclose your personal information to companies and individuals who perform business functions and services on our behalf.  Such functions may include hosting the Site, analysing data and providing other support services.  All such parties will be required to keep your personal data secure and only process it in accordance with our instructions.

We may also disclose your personal information if, in our opinion, disclosure is required by law.

Cookies and tracking software

We use “cookies” and other types of tracking software in order to personalise your visit to our website and enhance your experience by gaining a better understanding of your particular interests and customising our pages for you. A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user’s computer to be identified.

We may use the information provided by cookies to analyse trends, administer the website, or for research and marketing purposes to help us better serve you.  No information which personally identifies you will be collected through the cookies.  If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies.  The website (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.

Our website requires the use of cookies in order to work at their best.  If you do not wish these cookies to be used then please note that you may not experience our site working to their best effect.

The accuracy of your information

While we endeavour to ensure that the information we hold about you is accurate and kept up to date, we shall assume that in the absence of evidence to the contrary, the information you provide us with is accurate. Should you inform us of inaccuracies in the information which we hold in relation to you or, if we discover that such information is inaccurate, it shall be promptly rectified by us. We do not intentionally retain any information about you which is out of date or which is no longer required.

Personal Data Security and Confidentiality

We maintain adequate technical and organisational security measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.

Access and Correction Rights

You can request access to, and have the opportunity to update and amend your personal information, and you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to and blocking of the processing of your personal information, by contacting us .  For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal information. Subject to applicable law, we may charge you a small fee to access your data.

Retention of data

We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law.

Changes to the Policy

We reserve the right, at our sole discretion, to modify, add or remove sections of this privacy policy at any time and any changes will be notified to you using the email address you have given us or by an announcement on the webpage available at the “Privacy Policy” link on the site.

Your continued use of the site, following the posting of changes to this privacy policy, will mean you accept these changes.

Privacy Queries

If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please inform us using the ‘ Contact Us ‘ facility on our website.

 My Plumbers Cambridge is committed to providing our customers with the highest quality products and services.
Terms and Conditions.  Payment Terms
A purchase order or confirmation of our quote is required before we will dispatch your order. Payment must be made within 14 days from receipt of invoice and in British Pounds. All prices include VAT at the prevailing rate. We accept all major credit/debit cards.
Delivery Terms
Charges for delivery for orders will be quoted for prior to order. 
Delivery Timescales
Currently most UK deliveries are made within 3 to 5 working days. If a product goes out of stock we will contact you and offer a full refund or you may request that the product goes on back order. Most back order items are delivered within 30 days.
Returns & Cancellations
Please always contact us before making any return in order to receive the correct return details.  You have the right to cancel your order prior to dispatch. We are confident you will be delighted with your purchase, but if it is unsatisfactory for any reason you may return it.  All we ask is that you inform us by e-mail or post within 7 days of receipt of the product and return it within 14 days of receipt. The product should be immediately stored safely and must be returned in a completely unused condition and in the original undamaged packaging (or packaging of the same quality) for your refund. We recommend using an insured delivery service. Please note that carriage charges are not refundable.
Goods Damaged In Transit
You must examine the package on arrival before signing for it. In the unlikely event that it has been damaged, do not sign for it. The courier will automatically return the consignment to us and we will arrange a replacement. You should also inform anyone accepting the delivery on your behalf of this requirement. Damage that occurs after a product is received by a customer is not covered.
Faulty Goods
If a product is faulty please contact us at once and within 7 days of receipt at most and we will arrange a refund or replacement as agreed. The product must remain in unused condition. Due to differences in colour reproduction on different computer screens, and to personal interpretations of colour terms, we cannot accept colours varying from expectations as a fault.
Return carriage (weekday pickup) will be reimbursed if the product is faulty. You must ensure that someone is available to meet the courier, as we only pay for one pick-up attempt.
Complaints Procedure
We try to resolve all issues through discussion. However, if you feel you have a complaint that cannot be resolved over the phone, please put it in writing and send it to The Directors at our postal address. We will investigate and respond within 5 working days.
Intellectual Property Rights
BBF owns all intellectual property rights for all items of any sort provided to the Customer under this Agreement.   All intellectual property rights created or invented (including but not limited to inventions processes and programs) whether patentable or not, know-how, designs, trademarks, drawings and copyright in documents of any description as a result of or in the performance of this Agreement and shall be the exclusive property of BBF from the date of creation.  BBF will to the extent that is necessary promptly execute any document properly required to vest any such intellectual property legally in its name.
Confidential Information
BBF agrees to maintain in confidence all information whether oral, written or otherwise. BBF shall only disclose the information to employees who “need to know” and shall not disclose the information to third parties.  BBF shall use the information only for the purposes of this Agreement.  BBF shall take all reasonable steps to ensure that its employees are bound by the same obligations and that such obligations endure beyond any termination of employment.  The provisions of this clause do not apply to information which is or comes into the public domain otherwise than by breach of the terms of this clause.
Limitation of Liability
BBF will NOT be liable in any event for any special, consequential, incidental, or indirect damages arising out of or in connection with this Agreement.  BBF’s total liability (whether in contract, tort, including negligence, or otherwise) under or in connection with this Agreement shall not exceed the amounts paid by you under this Agreement.
Force Majeure
All orders are accepted subject to delays or failure in delivery resulting from force majeure, including, without limitation war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or non-performance by suppliers, transportation disruptions, inability to ship or other causes, beyond the Company’s reasonable control.

This does not affect your statutory rights in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the Government’s consumer advice helpline) or your local Trading Standards Office.
Legal jurisdiction: Any content contained herein and any contract brought into being as a result of this agreement are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


This web site is operated by !var{CMS_COMPANY_NAME}var! (“we”, “us” or “our”). This web site is governed by these Terms and Conditions at any time.

Warranty and Liability:

Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.

In addition that outlined above we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.

Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

Our Services

* General plumbing and maintenance work * Emergency plumbing work * Central heating and boiler repair * Boiler and heating installations * Bathroom and wet room installations and design * Renovation and repair * Gas safety inspections

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What our Customers Say!

Attention to detail

“Sean is obviously a perfectionist , happy and friendly chaps , clean and tidy work and great attention to detail. All the team are very accommodating , and would be happy to recommend My Plumbers to any one even if I lived in Buckingham palace . but sadly I don’t , but my home is my castle , and would trust them completely”

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